ORDERS SHIPPING & RETURNS PRODUCTS
ORDERS
HOW DO I CANCEL MY ORDER?
If you’ve changed your mind, we can try to help! Simply email us at info@pujehome.com as soon as possible. As long as your order hasn’t shipped, we can cancel it for you.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We currently accept Debit/Credit Cards, Klarna, Clearpay, Apple Pay and Google Pay.
HOW CAN I MODIFY MY ORDER?
If you need to modify your order, email us at info@pujehome.com as soon as possible and we’ll do what we can! Depending on how far along your order is in the processing queue, we might be able to accommodate.
WHERE CAN I CHECK THE STATUS OF MY ORDER?
Simply click 'View your order' in your confirmation email and you order information will be detailed here, including the status of your order! If in doubt, email us at info@pujehome.com .
I HAVEN'T RECEIVED MY ORDER, WHAT SHOULD I DO?
If you have not received your order, please CONTACT US  or email us at info@pujehome.com and someone from our team will be able to help.
SHIPPING & RETURNS
HOW CAN I TRACK MY DELIVERY?
Once your order has shipped you will receive a dispatch email with a link to access your tracking number.
MY ORDER WAS DELIVERED DAMAGED, WHAT SHOULD I DO ?
Please email us at info@pujehome.com including your order number and a list of the damaged items. We will also ask you to send us photographs showing the damaged items. Once recieved we will be able to replace or refund your order.
WHAT COUNTRIES DO YOU SHIP TO?
We offer worldwide shipping to most countries. We strive to make our products accessible to customers around the globe. Shipping costs and delivery times will vary depending on your location and the shipping method you choose at checkout
WHEN WILL I RECEIVE MY ORDER?
The delivery time for your order depends on several factors, including the shipping method chosen, your location, and any potential delays with carriers. Our time frames are 3-5 working days for UK orders and 7-10 working days for International orders. For the most recent updates please refer to your tracking information provided in the shipping confirmation email. It is our goal to deliver within the above mentioned times, however delivery dates are not guaranteed as shipments are handled by third parties.
DO YOU ACCEPT RETURNS?
Due to our products being handmade, all sales are final. However, if items in your order are defective or were damaged prior to receipt, you will be eligible for an exchange or refund within 14 days of purchase.

Unfortunately, we cannot offer refunds or exchanges if you do not like your scent(s) upon receipt. Because you are choosing to order online without previewing the scent, please know that you are ordering at your own discretion. You will find all fragrant notes in each product listing, but please contact us if you have any concerns about potential sensitivities.

In order to be eligible for a return, all products must remain unused and in a re-sellable condition, and must be initiated within 14 days of the delivery date. To begin an initiation process, simply email us at info@pujehome.com. Please note that shipping costs are non-refundable and customers will be responsible for the cost to ship items back to us. Upon your package’s return, you’ll be notified of any approved or rejected requests for a refund; in the event that you are approved for a refund, your refund will be processed back to the original form of payment within 7 working days. We also reserve the right to reject any return that does not meet the conditions outlined above. Please email us with any questions or concerns.
PRODUCTS
WHAT KIND OF WAX ARE YOUR CANDLES MADE WITH?
 Our candles are made with 100% soy wax . Soy wax is a natural wax derived from the vegetable soybeans.
MY CANDLE IS MUSHROOMING, WHAT COULD THIS MEAN?
If the wax does not burn quickly enough to keep up with the wick, a 'mushroom' wick occurs, which results in the wick consuming the wax resulting in an accumulation of carbon particles on the wick. Trim the black 'cap' off and bend or 'curl' the tip of the wick to repair a mushroom wick. Mushrooming can also occur when a candle is burned for a prolonged period of time.
HOW CAN I AVOID TUNNELING?
Tunneling is the term used to describe when wax near the centre of a candle burns deeper than the edges. To avoid this, it’s vital that you get your first burn just right. Normally 1 hour per inch in diameter will allow for tunneling to be avoided - this creates what's known as a memory ring. After your first burn, try to avoid lighting the candle for short periods of time to avoid tunneling later on. However, make sure to never burn your candle for more than 4 hours at a time, and let it cool for at least 2 hours before relighting.
WHAT ARE SOME COMMON DONT'S WHEN IT COMES TO CANDLE CARE?
  • Prior to burning your candle, trim the wick at least ¼ inch. This prevents uneven burning, dripping or flaring.
  • Avoid drafts, vents or air currents. This will help prevent rapid or uneven burning, sooting, and excessive dripping.
  • Burn for 4 hours each time you light the candle. This will help the candle burn evenly, and remember to trim wicks before each burn.
  • Never leave a burning candle unattended or lit while sleeping. If you are going to leave the room or go to bed, be sure to extinguish all candles first.
  • Never touch or move a burning candle. Never move a candle container when the wax is liquified.
  • Don’t burn a candle all the way down. For safety measures, stop burning a candle when there is ¼ inch of wax left in the vessel.
  • Extinguish a candle if the flame becomes too high or flickers repeatedly. Before re-lighting, let the candle cool, trim the wick, and check for unwanted drafts.
  • Never burn a candle on or near anything that can catch fire. Keep burning candles away from furniture, drapes, bedding, carpets, books, paper, flammable decorations, etc.
  • Keep candles out of the reach of children and pets. Do not place lit candles where they can be knocked over.
  • Use a candle snuffer to extinguish a candle, if available, as it’s the safest way to prevent hot wax from splattering.
  • Do not touch or move the candle until it has completely cooled.
I DON'T KNOW WHAT SCENT TO CHOOSE, CAN YOU HELP ME ?
We have a variety of scents available to choose from , check out our fragrance notes in the product listing to get an idea of what each scent smells like.
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